Touchscreens are everywhere these days, and that’s great news. They make life easier, reduce time spent queueing, and improve the experience for customers. But there is one area that has been getting a lot of attention recently: touchscreen sanitation.
This is a big issue in restaurants where touchscreens have become more common in the last few years for ordering food and drinks. Clearly, sanitation is a big deal in any restaurant, so let’s take a closer look.
Touchscreen Sanitation Issues
A story hit the headlines last year when Metro reported that McDonald’s touchscreen kiosks for ordering food had been tested, and all of the screens were found to have traces of faeces on them.
It was terrible PR for the fast-food chain, especially seeing as the screens had proven to be a huge hit in their restaurants.
It turns out that the headlines were more alarming than they should have been. According to Science Alert, it is nothing to worry about because humans have “trillions of bacteria cells” in our bodies and we leave them everywhere we go.
The advice? Wash your hands before eating whether you have touched a screen or anything else like a door handle or a phone.
However, no restaurant (or any business) wants to be associated with unsanitary touchscreens.
Kiosk Marketplace recently reported on touchscreen sanitation concerns and how there is a growing need to pay attention to their sanitation. A survey sponsored by Kastus suggests UK consumers are worried about contamination, not just in restaurants but in other places like hospital check-in screens and self-service kiosks in supermarkets.
What Can You Do?
Kiosks are not going anywhere: they are too useful and too popular. But there are steps you can take to provide a healthier environment and reassure your customers.
Begin by wiping down your touchscreen kiosks daily with a suitable antibacterial cleaning solution and a microfibre cloth. As well as keeping the screens clean, this will also help to keep them in good condition.
Reassure your customers by letting them see you clean the screens throughout the day. You could even put up a sign saying that the screens are cleaned regularly.
Another thing you might consider is providing your customers with a free hand cleaning solution. By positioning antibacterial gel near to the kiosk, especially in restaurants, you can encourage more people to clean their hands.
The fact is, even if you clean your screen throughout the day, someone can touch it directly afterwards and spread bacteria. By providing your customers with a cleaning gel, anyone who wants to can quickly clean their hands.
Keep Your Screens Clean
Touchscreen sanitation has been responsible for some alarmist headlines in recent months, but that doesn’t mean you shouldn’t take sanitation seriously. So incorporate your touchscreen kiosks into your existing cleaning plans, think about your customers and how you can reassure them after they read alarmist tabloid stories, and do your best to keep your touchscreens clean.