Interactive kiosks can have huge benefits for organisations and businesses – but without the right software platform, they’re essentially useless.
The software platform you choose for your interactive kiosks impacts on everything from integration to monitoring to security – and perhaps most importantly, on user experience.
Most of the major internet browsers have a ‘kiosk mode’, which enables you to display web content securely on a kiosk – but not much else. These cheap and cheerful solutions have limited functionality and will give you little to no control.
Full software platforms have a far greater range of capabilities. They let you customise your security, monitor devices remotely and integrate multiple components.
True software platforms for interactive kiosks are designed for the optimum user experience, and should be easy to implement and manage – even for those with little technical know-how.
Here are some key points to consider when choosing software platforms for interactive kiosks:
Security is an important consideration for your software platform, and a decent one should let you whitelist and blacklist websites.
Whitelisting enables you to create a specific list of URLs users are able to view, whilst blacklisting lets you create a list of URLs to which users are denied access.
For example, if your business has a kiosk used by internal employees, you may want to blacklist social media websites. Or you may simply whitelist the websites employees need to use.
The right software platform will allow you to integrate a multitude of extra components and enhancements. These let you optimise the kiosk for its specific use – like hotel check-in, bill payment or making purchases.
Your software platform should be able to identify issues with its integrated components and react accordingly. For example, if your kiosk lets users print on demand, the software platform should be able to tell when the paper is running low. What’s more, it should be able to differentiate between this issue and another one, like an issue with the touchscreen.
It should then be able to send the appropriate alert. A low paper alert might go to the store manager, whilst an alert regarding a malfunctioning touchscreen might go to the IT department.
As well as locking down secure web content, a proper software platform should have a high-spec user interface, whether it’s a local application or based online. The interface should be easy to use and navigate, and should be specifically tailored to displaying digital signage content.
Custom kiosk interfaces are designed responsively, enabling users to make the most of the kiosk’s touchscreen and resulting in a more satisfying user experience.
Software platforms for interactive kiosks
The software platform you choose will ultimately depend on your kiosk goals and needs, but these key considerations should help you make an informed choice.
We offer a range of software solutions for a wide variety of kiosk applications. If you’d like any more information, get in touch with us today.