Navigation Tips for Information Kiosks: Dos and Don’ts

We’ve put together a list of navigation tips for information kiosks to help you improve your kiosks’ user experience.

Your information kiosks might be used for providing information or registering data. In either case, you’ll want to make sure that users can navigate comfortably and effectively through each screen.

Making things work can be oddly tricky, but you can make the procedure easier with a few simple dos and don’ts.

So without further ado, here are our navigation tips for information kiosks:

Do keep things linear

Your navigation should be linear, progressing in a series of steps. Users should always understand what’s coming next, which is why many touchscreen systems use a row of icons across the top to show where a user is in the process.

This will let users know how much more information they need to provide and that they are navigating in the right direction.

You should also make sure there are options to take a step back or exit the process altogether.

Don’t be ambiguous

It’s common to use symbols in place of actual words for certain navigational functions.

This can be an excellent way to reduce the amount of visual clutter and make information easier to process, but you do need to be careful.

Try testing your navigational interface with a few people to make sure there are no ambiguities. Images and icons that appear explicit during development might prove a little vague in the eyes of new users.

Do leave plenty of space

It can be tempting to overload your information kiosk with too many options and a surfeit of information.

Remember, visual space is no longer at a premium. There might only be so much that can be fitted on a single navigational screen, but the number of screens you can use is practically infinite.

You don’t need to cram information into one page, and users won’t appreciate it if you do.

Don’t include too many options

Ideally, each information screen should only provide two or three options. If you’re providing rather than asking for information, links that go to the next point, the previous point, and the main menu are generally going to be sufficient.

If you’re asking for information, it’s best to keep things simple by requesting only one or two pieces of information at a time.

If, for example, your kiosk is used in a medical office to collect patient information, use separate screens for ‘name’, ‘date of birth’, and ‘doctor’s name’. This will help avoid confusion and make mistakes less likely to occur.

Do include multiple language options

For some locations, such as museums and other tourist attractions, providing multiple language options should be considered vital – though all information kiosks can benefit from such a feature.

Each screen should have a small icon in the corner that indicates how to change the language. Don’t just provide that icon on the home page – people who find the kiosk in the middle of being used might not be able to navigate back to it.

Navigation tips for information kiosks: a summary

Keep things linear, unambiguous, spaced out and simple, and include multiple language options to make your information kiosks easy to use and navigate.

We hope these navigation tips for information kiosks have helped you. If you’d like to know more about our range of kiosks, get in touch with us today.