Minimising kiosk errors: how to avoid problems

Digital kiosks offer numerous benefits to your business. Whether you’re looking to elevate your customers’ experience, increase efficiency, or boost employee satisfaction, kiosks are widely regarded as a powerful tool.

However, to derive maximum benefit from any digital kiosk system, it is important technical and other problems are avoided, to allow for a seamless and impactful user experience.

In this blog we look at how to minimise kiosk errors and avoid problems.

Ensure software is kept up-to-date

You have likely noticed your personal electronic devices notify you of new updates with ever increasing regularity. These updates might improve security, increase processing speed or simply refresh the user interface.

Digital kiosks are no different. To maximise their potential, you must keep abreast of the latest software updates. 

A quick update might be the difference between a processing error that loses you a customer, or a completed sale.

It’s an easy-win in terms of avoiding problems – so don’t discount it.

Take advantage of remote monitoring solutions

An effective digital kiosk can free-up staff from a task they would otherwise have had to carry out themselves. Indeed, it’s possible you may want your kiosks to remain entirely unattended by your employees to maximise workplace efficiency.

Best practice, for this to work successfully, is to use remote monitoring to ensure potential issues are addressed in real time. 

Remote access allows a support and maintenance company to complete updates, troubleshoot errors and refresh content without your company needing to hire a coder or kiosk management specialist.

Automated error alerts via email and SMS can go further to providing peace of mind that your kiosks are in good working order.

Analyse the data your kiosks produce

In-built analytics tools can provide crucial insights into how a kiosk is being used, and how to better leverage it.

Commonly, such data is used to hone marketing messaging or to refine UX (user experience).

It is worth keeping on top of the technical data a digital kiosk produces and reviewing this alongside marketing or user insights to identify potential problems or pinch points that could be limiting the kiosk’s effectiveness.

Make use of an out-of-service lock screen

You may have been frustrated by a long queue for a supermarket self-checkout kiosk, while neighbouring machines remain unused, flagging an out-of-service message.

However, by blocking the use of these kiosks, the supermarket is avoiding the risk of customers facing software errors – particularly crucial on transactional kiosks, with the potential for shoppers to be left unsure as to whether a payment has taken place.

Automating an out-of-service screen in response to errors protects both users and the kiosk owner, since a malfunctioning kiosk might also pose a security risk e.g. through engaging with an error message.

Most users would far rather find a staff member or alternative kiosk to complete an action, rather than begin using one and find themselves halted by an error.

Minimising kiosk errors: how to avoid problems

There are several ways to remain on top of digital kiosk performance – and some can certainly be monitored, or even managed in-house.

However, digital kiosks are powerful, highly technical pieces of technology which require a certain degree of expertise and experience to optimise their effectiveness.

At Acante, we always seek to provide our clients with the most appropriate digital kiosk solutions. As well as top-shelf digital kiosks, we offer a comprehensive maintenance and support package which can be tailored to your specific requirements.

To find out more, get in touch today.