Interactive kiosks in the public sector: Key choices

There are several great uses for interactive kiosks in the public sector.

A broad range of areas in the public sector have been making the most out of interactive kiosks for several years now, such as councils, hospitals and even prisons.

Organisations use them to lift some of the burden from their staff and also, to provide more efficient service for the general public.

Let’s take a look now at some of the main ways of using interactive kiosks in the public sector.

Internet / web kiosks

Internet or web kiosks can be used in a wide variety of organisations and they can either be freestanding or affixed to a wall.

They allow the user to browse the internet in a more convenient way that relying on smartphones, which can still suffer from patchy 3G / 4G / 5G signal.

They work by using similar hardware and software to that of a personal computer and can be navigated either using touchscreen technology or the more traditional keyboard and tracker ball.

Over the years they have proven to be a great way for councils to increase internet access for its citizens.

Internet kiosks can also generate revenue for an organisation.

While many are provided free of charge to the general public, particularly in the public sector, they can also incorporate a payment system.

This can be in the form of tokens or vouchers for example.

Touchscreen kiosks

Another popular way of using interactive kiosks in the public sector is through touchscreen kiosks.

Touchscreens can also incorporate internet access but in this case, we’re referring to kiosks which can be tailored to show specific messages and information.

They are also often used to provide a tailored interactive experience.

When the screens lie dormant, they can also be used to display messages to draw the public’s attention.

The high degree of customisation possible in touchscreen kiosks means that they are often used for self-service and in more places than you might think of.

For example, they have been installed in prisons to allow prisoners to order food or arrange social and legal visits.

Again, this can significantly help to reduce staff’s workload.

Interactive kiosks in the public sector: In summary

There are several uses for interactive kiosks in the public sector – they can be used to improve the customer experience and decrease the demands on staff.

They can be used to provide internet access or to allow for interaction with tailored messaging and information.

For more examples of interactive kiosks in the public sector, why not get in touch with our friendly staff – we’d be happy to help.