There’s nothing quite like being at an airport, is there?
Whether you love flying or hate it, there’s an unmistakeable feeling of excitement that comes with checking in, browsing the duty free shops and mingling with hundreds of other passengers waiting to jet off around the world.
That is, unless you have to stand in an endless queue, getting hot and bothered and bored. Or your luggage gets lost or damaged. Or your flight’s delayed.
OK, so airports aren’t ALWAYS a barrel of laughs. But they’re becoming more and more bearable thanks to our humble friend the interactive kiosk.
Interactive kiosks for airports go global
Interactive kiosks can provide a variety of solutions that make the air travel experience smoother and more enjoyable for passengers.
Airports around the world are cottoning on to this fact, and airport kiosks are becoming more and more prevalent.
A 2015 study indicated that the self-service bag check-in industry is set to grow at a calculated annual growth rate of 7.72%, and reach $9.26 billion by 2020.
Here are some examples of how interactive kiosks for airports are being used around the world:
Improving the check-in process
Many airports all over the globe have successfully deployed interactive kiosks to handle the flight check-in process.
Waiting in a queue to check in is perhaps one of the most frustrating parts of flying. Interactive check-in kiosks slash wait times and help the process run smoothly.
Check-in kiosks can be used to select seats, get boarding cards and print luggage tags.
Making bag drop better
Some airports, like London Heathrow, now also offer self-service bag drop kiosks.
This is a welcome addition for passengers. Previously, we would have had to queue up to check our luggage in even if we’d already checked in to the flight online.
With bag drop kiosks, passengers can weigh their bags, print out luggage tags and send the luggage on its merry way all by themselves.
Again, this vastly reduces queueing times and takes the headache out of the whole process.
Communicating important information
Interactive kiosks for airports are also a great way to convey key messages to passengers.
They can be used to display real-time information about flights as well as information about the airport itself, like restaurant and shopping directories.
Airports can be confusing places, particularly the larger ones. Wayfinding kiosks can be a godsend in airports with multiple terminals and floors.
Many airports deploy kiosks to display maps and floorplans, making finding gates and facilities much easier.
Providing life-saving training
Earlier this year the American Heart Association debuted life-saving kiosks across six major US airports.
With the help of a practice mannequin, the touchscreen kiosks teach travellers CPR through video instruction followed by a practice session and a 30-second CPR test.
Surviving a cardiac arrest outside hospital depends on immediate CPR, so this innovative use of interactive kiosks for airports may help make travelling safer.
Interactive kiosks for airports: a summary
Interactive kiosks can help make the airport experience less stressful, more enjoyable and safer.