Interactive kiosk maintenance is an ongoing consideration for kiosk owners. Even the most robust and reliable kiosks require a bit of TLC from time to time!
At Acante, we offer a nationwide maintenance and support service. Our fully-trained technicians provide a range of interactive kiosk maintenance services, and our remote kiosk monitoring service can identify and fix errors.
However, there are steps you can take yourself to minimise the risk of damage to your kiosk and keep it in good shape.
Here are our top tips for interactive kiosk maintenance:
Keep your kiosk clean
Clean your kiosk regularly to prevent a buildup of dirt and dust, which may damage the kiosk’s electronics if left for too long.
Monitor your kiosk to see how quickly it becomes dirty. If you find it accumulates a lot of dust or dirt in a short space of time, it might be better to move it to a less dirty location.
Clean your screen
Pay particular attention to your kiosk’s screen. The screen is the ‘face’ of your kiosk, so it’s important to keep it free of dirt. A dirty screen may limit functionality – as well as looking unsightly.
Again, monitor your screen and clean it regularly. The longer you leave dirt on the screen, the more difficult it will be to remove when you eventually get around to cleaning it.
Make sure you use an appropriate cleaning solution and cloth. Not all touch screens are waterproof, so check how you should clean your specific model.
Inspect the screen regularly
It’s important to have your screen inspected regularly for signs of wear and tear. The more regularly you do this, the more likely you are to catch potential issues before they develop into something more serious.
It’s best to have this done by a qualified technician, as they’ll be most likely to identify potential faults early on.
However, if it’s not possible to commit to regular professional inspections, you can inspect your kiosk yourself in between professional checks to ascertain the health of the screen.
Inspect the screen for signs of wear and tear like chips and scratches, as these could develop into something worse further down the line. Log any potential issues, and seek professional maintenance support if you spot any danger signs.
Update your software
Update your software regularly to keep your kiosk running as efficiently as possible. By updating your software you’ll take advantage of new and updated features and bug fixes, and keep your system performing optimally.
Keep an eye on your kiosk to see how its software is performing. If you notice it running slower than it usually does, or it regularly breaks down, it may be time for an update.
Interactive kiosk maintenance: a summary
Regularly conducting your own checks and keeping your kiosk in good condition will reinforce and augment the professional maintenance your machine needs.
If you’d like to know more about our interactive kiosk maintenance services, get in touch with us today.