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How Generative AI Could Transform the Information Kiosk Experience
Kiosks are best known for providing self-service ordering and checkout options in retail and hospitality. But there’s an argument to say that the most common (or at least the most broadly applicable) use for kiosks is as information points. From [...]
Why Self-Service Will Never Spell the End of People Power
It was Alan Turing, code-breaking war hero, computer science pioneer and all-around mathematical genius, who gave one of the earliest versions of the much-recycled “the machines are taking over” quote. It was during a pretty obscure lecture given in 1951 [...]
Cutting Through the Media Noise Around Self-Checkout
In our last blog, we tackled the issue of the high shrink rates being reported at supermarket self-checkout points, as customers supposedly take advantage of ‘weak’ security. Our perspective is that the weakness isn’t something inherent in the technology, but [...]
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How Self-Service Can Complement Human Interactions
Nearly every business these days could be described as a hybrid operation. That’s hybrid in the sense of a mix of human and machine. The advance of digital technology means that the days when every process and interaction was handled [...]
Outdoor Kiosks: Who Are They For and What Are Their Benefits?
Ask people where they use self-service kiosks, the most common answer you will get is likely to be supermarket checkouts or fast food restaurants. Make a list of the top 10 answers, and we wouldn’t be surprised if they were [...]
How to Give Your Guests the Best Self-Service Experience in 2024
Self-service kiosks are having a transformational impact across customer-facing industries. Much of the buzz is focused on retail and the quick-service restaurant (QSR) sector. But that hardly scratches the surface of where kiosks are being used to reimagine the customer [...]
Five Benefits of Including Feedback Options on Your Kiosks
Customer feedback has become a familiar feature of the digital world. Buy something online, visit a website, download an app, you’ll often be asked to leave a review or share whether you were satisfied with the experience (or otherwise). There’s [...]
Why the Trend for Payment Kiosks Cannot Afford to Overlook Cash
Are we heading towards a cashless economy? Certainly, when you look at the growth in digital payments over the past decade or so, you can understand why a lot of people believe cash will become obsolete. And sooner rather than [...]
What are the Benefits of Voice-Controlled Kiosks?
Self-service ordering points changed the face of the quick-service restaurant (QSR) sector. Now we could be on the verge of another revolution. And it’s all thanks to voice-recognition AI - the kind of technology that lets you control your Alexa [...]
What Do People Really Think About Self-Service?
Self-service is part of the modern world we live in. Whether it’s scanning items at a supermarket self-checkout aisle, or browsing through an online knowledgebase to find out how to resolve an issue with a digital service, we’re all used [...]
Why a Returns Kiosk Should Be Top of Every Retailer’s Christmas List
No retailer expects every customer to be happy with every item they purchase. But a worrying rise in the number of returns is causing businesses all sorts of headaches. And with Christmas just around the corner, many retailers are bracing [...]
Four Tips for Creating Interactive Experiences In Store
In a previous post, we set out to explain the role that interactive kiosks could play in revamping bricks-and-mortar retail. With falling footfall and customer expectations increasingly conditioned by the digital experiences they get online, retailers are under pressure to [...]
Five Benefits Of Self-Service Card Dispensing
Self-service card dispensing has become increasingly popular among businesses and institutions. Making full use of the innovations kiosk technology offers, modern self-service dispensers automate the entire process of creating and issuing cards, whether for identification, security clearance, access, store loyalty [...]
Four Easy Wins to Optimise the Self-Service Kiosk Experience
It’s no secret why self-service kiosks have proven to be such a roaring success. 85% of consumers say that self-service is quicker and more convenient than staffed alternatives. In other words, kiosks provide a winning experience that is right in [...]
How BOPIS Kiosks Can Help Monetise Your Business Premises
We all know that online commerce has revolutionised retail. In 2022, more than a quarter (26.5%) of all retail sales in the UK were digital, double the figure from a decade earlier. There are a lot of plus points to [...]