It’s no secret that the internet has hugely disrupted the retail sector. With the rise of e-commerce sites, buying anything from a birthday card to a blender is as easy as clicking a button and waiting for the postman to deliver it to your door.
Now, while physical stores are still going strong, future shopping trends are going to be very different as shops will need to adapt in order to survive and thrive.
Self-service kiosks are just one example of how stores have already started to adapt to this change. Nowadays, most supermarkets and even some smaller stores use self-service kiosks, which are perfect for smaller purchases. With kiosks, shopping is faster and there is much less queueing.
But how is shopping going to change over the next few years? Here’s a look at how shops are changing and what the shopping experience will be like 10 years from now.
The No-Payment Store
Can you imagine a store where you walk in, choose your items and walk out without going through any kind of checkout? That is the idea Amazon has been working on over the last few years, and it recently showed off what a future shop will look like.
Its Seattle store called Amazon Go is the first checkout-free stop from the e-commerce giant. It opened in January, and instead of a checkout, it uses sensors and cameras to work out what customers are buying and taking out with them. It then charges the customers automatically so they do not have to hand over cash at the moment.
Is it just a gimmick, or could this become one of the more common future shopping trends? One thing is for sure: it will certainly speed up the buying process.
Find In-Stock Products Before You Leave Home
Don’t you hate traipsing down to a shop only to find they don’t have what you need? It’s one of the reasons people enjoy buying online. However, this might become a thing of the past in the not-too-distant future.
Using personal assistant apps like the Alexa, you could simply ask where the item you want is in stock before you leave home. Then you know exactly where to go to purchase your item without wasting your time.
In fact, this feature is already here, and it’s fair to assume that in 10 years it may be commonplace.
Delivery By Drone
Amazon is currently testing a new aerial delivery service too. Right now, there is no set release date so don’t expect to get anything delivered to your home by a drone anytime soon. But the potential is clearly there, and perhaps this will become the norm in a decade from now?
While this seems more likely to be used with e-commerce, it could also play a role in physical stores, whereby you visit a store, buy your items and then have them delivered directly as soon as you get home.
The Rise of Experience Shopping
With e-commerce growing and delivery times getting shorter, you might think that going to the physical shop will be too much of a chore to bother. That is where experience shopping comes in.
Examples of experience shopping including when stores put on one-off events, sell items that are only available in store, provide drinks and snacks while shopping, and essentially provide an experience that is impossible to match online. It makes going to a shop much more than merely a money transaction.
The Future Shopping Trends to Look Forward To
E-commerce has not taken over real shops, and there will always be a place for physical stores. But they will have to change. These future shopping trends show how this could happen, and it is only a matter of time before such changes become commonplace.