Rarely a week goes by without news of another data breach or online security lapse.
Digital security is one of the foremost issues faced by businesses and individuals in 2021, whether it be a case of securing sensitive customer data, or simply downloading the latest iOS security update.
The consequences of a digital security lapse can be severe, and while strong passwords, firewalls and pro-active security management can keep hackers at bay in the online realm, a physical kiosk may be a greater risk of compromise due to its public-facing nature.
Luckily, there are a variety of ways to safeguard a digital kiosk, and this week we look at the benefits of using kiosk security mats.
Why is security important for digital kiosks?
It’s worth pointing out, digital kiosks are secure pieces of technology, thanks to the expert modes of production used.
However, the function of a kiosk may put it at a greater, or lesser, risk of a hack. For example, a way-finding kiosk in a shopping mall is unlikely to receive or store sensitive user data such as payments details.
On the other hand, point-of-sale kiosks which handle transactions and collect user data such as a in a cinema or hotel, or a web-banking kiosk which uses password data, might be an attractive target to a hacker.
Kiosk users will assume appropriate security protections are in place, and as the kiosk owner, you must ensure that this is the case.
What are the benefits of kiosk security mats?
Kiosk security mats work based on pressure.
Placed in front of the kiosk itself, the weight of the user on the mat unlocks the kiosk’s functionality.
When the user completes their session, and steps off the mat, the kiosk automatically logs them off and locks itself.
The benefit of this is removal of the risk of a user walking away from the digital kiosk without successfully logging off, leaving their activity and data visible on screen.
Log in credentials and payment details might all be at risk if this were at transactional kiosk, and it does not take much to recognise how dangerous this might be in a banking setting, with users managing online accounts via a kiosk.
A kiosk security mat is a biometric defence mechanism for user data. To start a digital kiosk session, mats are the biometric tool of choice in commercial settings, given they do not require the additional data storage of thumb-print scanning or face recognition (which in turn may make them a target for hackers) and are generally regarded as more reliable and cost effective than said alternatives at present.
How else can I protect my kiosk?
Update now! Yes – we are talking about your kiosk’s software.
Just like you would with your smart phone or tablet, regularly update your digital kiosk software to ensure the latest system vulnerabilities are addressed.
It is important to work with the digital kiosk provider to ensure the most appropriate software solution is used: ideally one which carefully manages user access and allows for remote monitoring. Remote monitoring means your info-security provider, or kiosk management team, will be alerted upon the earliest suspicion of suspicious activity.
Avoid unnecessary data storage. Important user information should not be kept on the kiosk, rather transferred to a secure and separate server. Browser history, cookies and caches should be cleared regularly along with any personal information that has been collected. Some kiosks will wipe this data when idle and a screensaver is activated, or at the end of each day.
Secure and effective kiosk management is key
At Acante, we pride ourselves in providing a tailored service to our clients needs. This means we not only offer the most sophisticated digital kiosks on the market, but also the technical guidance and expertise needed to best utilise, and protect, your device.