Like many industries and businesses, airports are finding innovative uses for interactive kiosks that can help them create a better experience for their customers. From navigation help to passport control, kiosks have a wide range of benefits in an airport environment and can be used to help streamline processes, free up staff and allow travellers to assist themselves better.
Here’s a closer look at the uses and benefits of airport kiosks.
Different Kinds of Airport Kiosks
Different kiosks have different purposes and functions, yet many different kinds can be used in an airport to help with a wide variety of services. Interactive information kiosks, for example, with touch screen technology, can allow customers to interact with a vast range of information and resources, such as finding the location of their boarding gate or finding out about flight arrivals and departures.
There are also transactional kiosks, with chip and pin readers and the ability to print receipts, allowing customers to make purchases without staff intervention. Customers can purchase or retrieve plane tickets without speaking to a staff member, freeing them up for other roles and allowing customers the freedom to complete their transactions more quickly and efficiently.
How Airport Kiosks are Used
Kiosks in airports are used to cut down wait times by giving passengers things like self-serve check-in options and access to the information they need about flights, so they don’t have to flag down a passing member of staff to ask in person. With interactive airport maps, the ability to buy flight tickets and even a printer for luggage tags, interactive kiosks are making the airport experience much more streamlined, quick and easy for both passengers and staff members.
Benefits of Airport Kiosks
- Less staff/customer interaction
With your staff freed up from not having to assist every passenger in person, they have more time to get on with other, more pressing tasks. For customers who want to check themselves in and find their own way around the airport, they can use an interactive kiosk and receive the same level of help and support that they would expect from a real person, but without having to wait in a long queue.
- Reduced waiting times
Passengers want the check-in process to be as quick and painless as possible. By allowing check-ins to be done through interactive kiosks, you can significantly reduce the waiting times for passengers to be seen in person by shifting some of the bulk of people onto the interactive kiosks.
- Improves passenger experience
Aside from a reduction in waiting times, passengers can also use the kiosks for other means like accessing flight information or finding the location of certain amenities in the airport. An interactive map is a lot more efficient and easy to use than a static map image. Passengers will appreciate the ease and efficiency that comes with all the functions of the kiosk.
- Adaptable information
Your kiosk can be updated and altered to suit changing situations and circumstances. If the airport layout changes, the kiosks can be updated to reflect this, no need to purchase a new model.
At Acante, we have a wide range of kiosk solutions so you can be confident that we will have a model fit for your environment and target audience. Contact us today to find out more.