Five Ways to Make Touchscreen Kiosks Easier for the Elderly

In this week’s blog we look at different ways to make touchscreen kiosks easier for the elderly.

Touchscreen kiosks are becoming more and more popular across the country, but they can be problematic for older users if you don’t make these changes. Many will not be familiar with the technology, while others will find it hard to use such a system because of a medical issue. If your touchscreen kiosk is going to be used regularly by senior citizens, follow these 5 tips.

  1. Make Text Larger

Senior citizens are more likely to suffer from problems with their sight than members of the general population, so this is something that you’ll clearly need to take into account. You need to make sure that all information is presented in a reasonably large font size. Around 14-point type size will usually be fine, but it never hurts to go a little large if you can.

  1. Make Icons Larger

Text size is an important consideration, but it’s not the only thing that needs to be bigger if you’re hoping to cater to older citizens. Many seniors will have trouble with standard touchscreen systems because motor problems impact their ability to press the right part of the screen. To combat this issue, make sure that on-screen items are large enough to ensure successful targeting. You should also program the system to leave a delay between button responses; this means that multiple touches in quick succession will be treated as just one.

  1. Use Sound and Colour

Even larger fonts and icons won’t tackle all of the problems experienced by elderly users of touchscreen kiosks, so use different vibrant colours to make everything stand out. You can also choose to let screen touches result in a subtle noise, thus providing some kind of feedback for new users. To accommodate those with hearing aids, it’s well worth picking out a kiosk than can be fitted with a hearing loop.

  1. Position Correctly

Senior citizens might have problems bending down to use a touchscreen, especially when they’ll need to be doing so for more than a minute or two. If your system is going to be used by the elderly, consider picking one that places the touchscreen at around chest level for most users. A tilted screen can be useful since users will find it easier to guide their hands.

  1. Make Assistance Clearly Available

Finally, make sure that users can ask for personal assistance without issue. This can often be done simply by placing the touchscreen system close to a manned desk; anyone who experiences a problem will be able to seek help without having to walk away and find an assistant. If this isn’t possible, try adding a large ‘Request Assistance’ icon displayed at all times. Ensure that team members respond promptly when alerted.

Touchscreen systems are just as advantageous for seniors as they are for everyone else, all you need to do is take a few more things into consideration to ensure a positive user experience.

If you’d like any more information on ways to make touchscreen kiosks easier for the elderly then don’t hesitate to get in touch.