Self-Service Payment Kiosks: 5 Questions to Ask Before Installing

Most of the big supermarket chains in the UK now use self-service payment kiosks. But other businesses are starting to turn to kiosks to offer customers a different way to pay.

Self-service payment kiosks help to streamline the payment process and offer customers an efficient, secure transaction.

If you’re thinking about investing in self-service payment kiosks for your business, there are a number of factors you should consider before jumping aboard the bandwagon.

Here are five questions to ask before installing self-service payment kiosks:

Why does your business need self-service payment kiosks?

The first thing you should consider is what a kiosk would add to your business. What problem would it solve for your customers?

While the answer may seem obvious (it will help them pay, of course), kiosks can now support multiple types of payments.

Self-service technology has evolved to meet the needs of many different industries. Kiosks can place orders, print tickets and encode cards, to name just a few applications.

Your primary consideration should be how your kiosk will improve the experience for customers.

How will you carry out sales?

Once you know how your self-service checkout kiosks will help your customers, think about how customers will actually use them.

This will largely be determined by the purpose of the kiosk. For example, will customers scan physical items at your kiosk, or will they place an order to be collected or delivered later?

Will your kiosk be used to pay a bill or sell a service, or will customers use it to gain entry to an event?

What software will you use?

The software you choose will determine how customers interact and engage with your self-service payment kiosks.

From a customer’s point of view, you’ll want a software platform with an intuitive, attractive and easy-to-navigate user interface.

From your point of view, you’ll want a payment software solution that offers system performance management, custom reports, comprehensive support and configuration with all major credit and debit cards.

What are your hardware requirements?

The answers to the first three questions should help you decide which physical components you need for your self-service payment kiosks.

A quality software solution should allow you to integrate a wide variety of components and devices.

Depending on what your kiosk will be used for, you might need to integrate a printer, scanner, keyboard, card encoder or other device.

How will you protect your customers’ information?

It’s essential to ensure your customers’ information is protected.

Your kiosks may be collecting and storing your customers’ personal details, so you need to have robust security in place.

A comprehensive payment software platform should come with its own security, so check that it’s appropriate to your needs before investing.

Self-service payment kiosks: a summary

Self-service payment kiosks can be a brilliant way to make payments more efficient and improve the customer experience.

If you’d like to know more about self-service payment kiosks, get in touch with us today.